Supporting victims

The Police and Crime Commissioner has set out in the Police and Crime Plan for Suffolk that victims of crime should be central to all that we do; treatment of victims is vital to building public trust and confidence in the police.  Information on how the Police and Crime Commissioner is helping to support victims of crime can be found below.

IN AN EMERGENCY PLEASE DIAL 999

Support and guidance for victims

If you are a victim of crime there is support available to help you recover. All victims of crime are entitled to request support.
Victim Support has been commissioned by Suffolk’s PCC from 1 April 2015 to offer free guidance and support which is available to all victims of crime. They can be contacted on 0300 30 30 165 or the Victim Support website for more information.

The following leaflet sets out what victims of crime can expect from the criminal justice sector and provides details of organisations you can contact for free advice, practical information or emotional support. Victims of Crime leaflet April 2015 (PDF, 112KB)  The national Victims’ Information Service has additional information on what happens after a crime and what help you can expect.

If you have been a victim of crime and are interested in finding out more about Restorative Justice, the following link explains what Restorative Justice is and how it may help you and provides further information on the RJ hub, a service commissioned by the Suffolk PCC. Link to RJ Hub

Specialist support for victims

Specialist support is available for victims. If you are a victim of crime you may find some of these organisations listed here helpful.

Victims’ Code

The Victim’s Code, published in October 2013 and updated in October 2015, forms a key part of the wider Government strategy to transform the criminal justice system by putting victims first, making the system more responsive and easier to navigate.
What the code does
The code sets out the service to be provided to victims of criminal conduct by criminal justice organisations in England and Wales. The code sets out a minimum standard for these services. Criminal Justice organisations can choose to offer additional services and victims can choose to receive services tailored to their individual needs that fall below the minimum standard.
For the purpose of this code: a ‘victim’ is a person who has suffered harm, including physical, mental or emotional harm or economic loss which was directly caused by criminal conduct; or a close relative of a person whose death was directly caused by criminal conduct.
The Code of Practice for Victims of Crime is available to read in full.

Approach to Commissioning of Services for Victims of Crime (PDF, 300KB)

Details of Victims Services funded by the Suffolk Police and Crime Commissioner can be found here: Victims’ Commissioning

Two programmes running in Suffolk are featured on the Ministry of Justice website showing how we are supporting victims of crime.